GENERAL CONTACTS

Executive Offices

Trans-Video
Northfield Common
Northfield, VT 05663

Customer Care Center

Trans-Video
Northfield Common
Northfield, VT 05663

Phone: 802-485-3811
Fax: 802-485-8451

E-mail Inquiries

Have questions? To reach us via e-mail:

• Technical Support: support@trans-video.net
• Customer Support: customer@trans-video.net
• Billing and Account Info: billing@trans-video.net
• Sales and Scheduling: sales@trans-video.net
• Photos/Text for the Website: submissions@trans-video.net
• General Questions: info@trans-video.net

Who to Contact?

Tech Support

Examples of why you would contact Tech Support:

• I need help with my modem.
• I can't access the Internet.
• I need help with my Trans-Video.Net software.

Customer Support

Examples of why you would contact Customer Support:

• I want to change or add to my email accounts.
• I need to change my account information.

Sales

Examples of why you would contact Sales:

• I would like to set up a new Trans-Video.Net account.
• I would like to order a new service from Trans-Video.Net.

Billing

Examples of why you would contact Billing:

• I have a question about my cable modem bill.
• I need information about my account.
• I want to change my billing information.

Submissions

Examples of why you would contact Submissions:

• I have photos for the website.
• I have announcements for the local news section.
• I have an article that would interest my neighbors.

General Inquiries

Examples of why you would contact General Inquiries:

• I'm not sure which category to choose
• None of these categories fit my needs

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